Return & Refund Policy

Our clients have 45 days to return their orders. Because our items are made-to-order, we provide returns under certain conditions, which are listed below. If there are any issues with your order, please notify us within 45 days of receiving it. Returns are only accepted if:

  • The items were damaged.
  • The print contains apparent defects.
  • The item is not the correct size.
  • The item is not the correct color.
  • The item has the incorrect design.
  • The item is the incorrect style (for example, horizontal matte instead of vertical matte).

Return Shipping Fees: We recognize that it may be inconvenient to return things. Therefore, we provide free return shipping labels for items that arrive damaged or if we made a mistake with your order (e.g., wrong size, color, design), even though return shipping is normally the customer’s duty. We think this policy demonstrates our dedication to your happiness and helps you feel secure about your purchase.

Non-Returnable Items: Despite our best efforts to provide flexible returns, some things cannot be returned because of their nature. These consist of:

  • Items damaged by customer abuse: Items that are damaged after delivery as a result of abuse, carelessness, or normal wear and tear are not returnable.

Before completing your order, we advise you to carefully check that it satisfies all of your requirements. Please do not hesitate to contact our customer service staff if you have any doubts regarding the returnability of a particular item.

Refund Processing Time: You will receive an email notification as soon as your return is received and examined. Your refund will be processed right away if it is authorized. The following periods should be allowed for the monies to show up in your account:

  • PayPal: Usually, refunds are credited between 24 and 48 business hours.
  • Refunds from credit or debit cards typically take five to ten business days to process.

Do not hesitate to contact us at [email protected] if, after the allotted period, you have not received your refund.

Legal Compliance: This return policy is made to abide by consumer protection regulations in every country in which we do business, including the US. Please be aware that the EU Consumer Rights Directive and other relevant laws may grant you additional rights if you live in the EU. In order to give our consumers across the world a fair and transparent return procedure, we are dedicated to following all relevant consumer protection laws and regulations.

Please do not hesitate to contact us if you have any queries about your rights or our adherence to certain laws in your area.

Procedure for Returns and Refunds: How to File a Return

  1. Within forty-five days of receiving the merchandise, submit a return request. After 45 days, requests won’t be considered.
  2. You may submit the request by emailing [email protected] or by visiting Contact Us.
  3. Returns are eligible for a refund of the original purchase price or an exchange for the original item. Usually, requests are responded to within a day.
  4. With the order ID and at your own cost, send the return to our warehouse at 2507 Mountair Ln, Greeley, CO 80634, United States.
  5. The following is how refunds will be applied to the original payment method:
    • PayPal: Within 24 to 48 business hours, refunds will be handled.
    • Refunds for credit or debit cards will be handled in five to ten business days.

We will send you an email to let you know that we have received and inspected your returned item. Additionally, you will receive an email from us informing you of the approval or rejection of your refund.

Cancellation of Order
Within two hours of getting your purchase confirmation, you must get in touch with us if you need to modify or cancel your order. Once the two hours have elapsed and the production process has begun, you will no longer be able to change or cancel your order.

Present
You will receive a gift credit for the cost of your return if the goods were sent to you directly after being tagged as a gift when they were originally purchased. You will get a gift voucher by mail as soon as the returned item is received.

For more inquiries, please email us at [email protected]